Course Details

SAP Customer Relationship Management(CRM) deals with managing data of Sales, Marketing, and Service to Customers. It helps to increase Competition and Corporate Productivity.

For a Business Organization, it is necessary to deal with all activities in Customer Relationships, which leads to achieving the business goals.

Sales Processes in SAP CRM support Sales Planning, Quotation, Information on the competition, analysis and reports. It also provides Finding Target audience, Campaign and Lead Management.

Service Processes indulge in Services, Email management, Resources planning, and Problem-solving.

We provide the best SAP Customer Relationship Management Training In Chennai, where you become well-acquainted in E-Commerce, Channel management, Master Data, Business Partners & Customer Relationships, Organizational Management, Product Master, Activity Management and so forth.

Lessons 1: SAP CRM Solution Overview

  • Introduction to SAP CRM
  • Foundation & Architecture of SAP CRM
  • SAP CRM Base Customizing
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • SAP CRM Interaction Center
  • SAP CRM Middleware
  • SAP CRM Channel Management
  • SAP CRM Analytics
  • SAP CRM E-Commerce
  • SAP CRM Mobile Sales
  • CRM Master Data
  • Creation of Business Partners on Category
  • Basic Settings
  • Business Partners Grouping
  • Business Partners Relationships
  • Visual Configuration Tools
  • CRM Organizational Model
  • Organizational Data Determination
  • Territory Management
  • Hierarchy Levels, Hierarchy ID
  • Assigning employee to Hierarchy
  • Product Types
  • Creation of Hierarchies and Categories
  • Creation of Attributes, Set types
  • Structure of transactions
  • Transaction Types
  • Copy Control
  • Item Categories and Item Category Determination
  • Basic Functions in Business Transactions
  • Status Management
  • Business Activities/Task
  • Activity Monitor
  • Partner Functions
  • Access Sequence
  • Partner Determination Procedure in Customizing
  • Actions
  • Billing
  • Marketing Planning & Campaign Management
  • Segmentation
  • Personalized Mails
  • Product Proposals
  • Lead Management
  • Campaign Automation
  • External List Management
  • Marketing Analysis
  • Opportunity Management
  • Contract Management
  • Quotation and Order Management
  • Visit Planning
  • Sales Activity Management
  • Rebate Management



Vikapri Training WhatsApp